State of Customer Experience

In which we talk about our relationship with you.

Refunds, terms of use, customer support – it’s the hot button issue right now and it’s been on our minds as well. We thought this might be a pretty good time to say a word or two about how we do things, recent changes, and our approach to your customer experience.

Refunds.

We’ve got ’em, and here are the basics you might need to know:
You have 30 days, worldwide. Hitting “Buy” doesn’t waive your rights.
European Union law states that you should have 14 days to withdraw from a purchase. That’s not a bad deal, but it’s not always enough. We think that 30 days is more like it, and that worldwide is just nicer – within that period, we only consider your purchase final if you’ve already started to actually download your game. We want all of our customers to feel that our refund policy is there to give you a comfortable experience – not that we were forced into having one.

You can still get a refund for technical issues after downloading your game.
Downloading a game doesn’t mean you’re on your own, you still have our guarantee that it works!
If you have your game, but it doesn’t work for one of the million reasons that just happen – we’re here to help. We want you to be able to play your game, and if you can’t, there’s no reason why you should be stuck with it. We call this the Money Back Guarantee. If your game doesn’t work due to technical issues, and our support team is unable to help you fix it, we’ll offer you a refund – and two ways to do it. You’ll have the choice of a refund in store credit, (this is almost immediate), …read more

Source:: GOG – Good Old Games

      

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